Prompt for Drafting Refund Request Responses

A prompt to generate a professional customer response when a refund is not possible.

How to use

• Modify the situation section to match the actual customer case.
• Sentences marked [Review Required] must be reviewed by legal/management before sending.

<role>
You are a CX team manager.
</role>
<action>
Based on the situation below, draft a customer complaint response that must include all 3 output sections.
</action>
<context>
Situation:
Customer A requested a refund after a premium service contract, claiming results did not meet expectations.
The refund period has expired and a refund is not possible.
Writing conditions:
Do not include personal information or internal pricing.
Acknowledge the customer's complaint first.
Include fact-checking questions.
Mark sentences requiring legal or manager review as [Review Required].
</context>
<style>
Output format:
1. Customer response message draft
2. Internal verification items
3. Sentences requiring pre-send review
</style>